Terra Luxe Handbag

Order Processing Time
Processing time typically takes between 1-3 business days. Orders placed on weekends or holidays will be processed after the next 1-2 business days. The shipping time is estimated and commences from the date of shipping, rather than the date of placing your order. It may take longer than the expected date due to an invalid address, customs clearance procedures, or other causes. We currently do not ship to every country across the world. If you can't find your country, please kindly contact us.

How do I track my order?
You will receive an email with a tracking number once your product has been sent. By clicking here and filling out your tracking number, you will see the status of your orders.

Can I cancel or change my order?
If your order has not yet been shipped from our warehouse, please Contact Us as soon as possible to help. However, after your order has been dispatched, we are unable to change or cancel it.

Why was my order cancelled?
If this situation happens, the item you bought is probably out of stock. When your order is cancelled, you will receive an email to be notified. Sorry for the inconvenience if this happens.

What types of payments do you accept?

We accept Credit/Debit cards, including Visa, Master, AMEX, Diners Club, JCB and Discover.

PayPal, Klarna, Afterpay, Apple Pay and Google Pay are all supported.

For Afterpay, shop now and pay later with interest-free is available.

We also accept other local payments, including RuPay, Hypercard, Trustly, Paysera, etc.

If you have any questions related to payment, feel free to contact us.

Which currencies do you support?

The prices on our website are in US dollars by default. If you're using Desktop, you can change the currency to your preference in the right corner of the header. If you're using Mobile, you can click the category list button in the left corner of the header, and scroll down to the bottom. The actual transaction will be done in USD based on daily currency exchange.

What can you do if your payment is rejected by the issuing bank when you are paying via credit card？

1. Try to pay agian.

2. Contact the issuing bank and ask for acceptance of your payment.

3. Pay with another card

We have a 28-day return policy, which means you have 28 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at jacquelinelu1@outlook.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at jacquelinelu1@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items(Clearance, overstock, etc.) or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 2-3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jacquelinelu1@outlook.com.

Shipping
You are responsible for paying for return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.